Membership Frequently Asked Questions
First Chair Membership F.A.Q.
What is the current club selection?
First Chair Members may find information on current and past shipment offerings here.
Am I able to schedule a visit to the winery?
Niebaum Pennino does not presently have a tasting room, and therefore we regret that we cannot host our treasured members. We look forward to announcing a brick-and-mortar location in the coming years.
Is there preferred pricing for members with the Inglenook Heritage Society?
Active Rubicon, Visionary, Excelsior, and Legacy members receive preferred member pricing on all wine and merchandise orders, apart from some limited available vintages and Inaugural Vintages of select wines. Please register an account with Niebaum Pennino using your credentials for your Inglenook Heritage Society Membership.
How long must I remain a member?
Upon joining, we ask that members receive the first two First Chair shipments of wine, after which time they may choose to cancel their membership by writing to us at Membership@NiebaumPennino.com. However, we find that our members prefer to remain as such once they begin to enjoy the many benefits of membership with Niebaum Pennino!
Why is a signature required for delivery?
Federal and state laws require a signature of an individual 21 years of age or older for all deliveries that contain alcohol. We strongly recommend using a business address for your shipments to ensure prompt and safe delivery of your wine.
May I order more wine or merchandise between shipments?
Absolutely! Orders can be placed by visiting our online store, emailing us at Membership@NiebaumPennino.com, or by calling us at (707) 968-1117. When you sign-in using your account email and password, your membership discount will automatically be applied to your purchase. Members receive a special 25% discount on new release wines from their shipments, when purchased within (30) days of receipt (excluding some limited available wines and Inaugural Vintages of select wines).
May I suspend a shipment?
First Chair Members receive four shipments per year in February, April, October and December, and may elect to suspend up to two shipments within the year. We are always happy to work with members to delay the shipping of an order, or we are happy to assist you with customizing your shipment (so long as the price point meets or exceeds that of the corresponding shipment wishing to be skipped). Please be sure to communicate all change requests ahead of the Last Day to Make Changes, always communicated through email two weeks ahead of an order processing.
How do I cancel my membership or change my account information?
We understand that things can happen and membership may no longer be the best fit. Once terms of membership have been met (including accepting who shipments sent within the first year of membership), membership may be terminated at any time through writing to us at Membership@NiebaumPennino.com. All cancellation requests must be made in writing at least two weeks ahead of the next scheduled shipment.
To make changes to your account profile, you may update your information online by signing-in with the email address and password on file for your account. We ask that you ensure your account profile reflects the correct contact and current credit card information to avoid missed shipments and delivery failures. Multiple missed shipments may result in membership cancellation.
For additional inquiries, call us at (707) 967-7111 or send us an email.